Paola Morales serves as the OPS Lead at Santander México, where she spearheads operational strategies to enhance efficiency and customer satisfaction. With over a decade of experience in financial services, she has a proven track record of driving innovation and operational excellence. Paola holds an MBA from IPADE and a Futures Design degree and is passionate about empowering women in finance. Outside of work, she enjoys hiking and exploring the vibrant culinary scene of Mexico City.More...