Aadya Puri, in her role as Front Office and Sales at Quest Apartment Hotels, is responsible for overseeing customer service operations, ensuring high levels of guest satisfaction, and driving sales. She manages all front desk personnel, handles customer complaints, and develops strategies to maximize revenue. She plays a crucial role in maintaining the hotel's reputation and ensuring repeat business. Her understanding of the market, competitor analysis, and customer needs are key to identifying new business opportunities. Her role also involves coordinating with other departments to provide seamless service to guests. Her skills in communication, problem-solving, and customer service are vital for her role.More...