Senior Project Manager and Professional Services Consultant with a solid background in Engineering and Business (MBA). More than two decades of experience managing the complete lifecycle of key information systems for the Healthcare and Finance sectors (Project Manager Professional - PMP). Agile-minded leader (Certified Scrum Master and Kanban Professional) trained to lead multidisciplinary teams in dynamic environments, ensuring continuous value deliveries. My career of more than 10 years at the helm of Service Delivery and Customer Service allows me to lead projects not only from operational efficiency, but also from empathy and customer retention.More...