Experienced engineer with over 5 years of experience working on diverse projects (Web, Mobile, System, Cloud, etc). I am dedicated to providing you with specialized expertise in areas such as deployment strategy, release management, and optimizing your infrastructure's ability to adapt cost-effectively to current and future demands.
With a track record of successful missions in cloud, DevOps, and software architecture, I possess the knowledge and mindset necessary to deliver the best to your product and team.More...
Carlos Luis Narváez de Lima
Customer Success Manager@Qonto
Verified
Qonto, a digital banking alternative for SMEs and freelancers, continues to provide excellent customer service under the leadership of Carlos Luis Narváez de Lima. As the Customer Success Manager, Carlos has implemented strategies that have significantly improved customer satisfaction and loyalty. His focus on understanding customer needs and providing effective solutions has led to a noticeable increase in customer retention. Carlos's proactive approach in resolving customer issues and his dedication to delivering high-quality service have been instrumental to Qonto's growth and success. His future plans include further enhancing the customer journey and implementing more efficient processes to improve service delivery.More...
Jerome Christian
Senior Customer Success Manager@Contractor
Verified
Jerome Christian is a seasoned professional with extensive experience in customer service management, currently serving as the Senior Customer Success Manager at a leading tech company. With a career spanning over a decade, Jerome has dedicated his professional life to ensuring customer satisfaction, fostering client relationships, and driving business growth. His expertise lies in strategic planning, team leadership, and implementing customer service best practices. Jerome's proactive approach and problem-solving skills have made him a valuable asset in every organization he has been part of. He holds a degree in Business Administration and is known for his strong communication and interpersonal skills. Jerome is consistently committed to improving the customer experience and enhancing overall business performance.More...
Pedro Lucena
Ai Automation Expert@Salectiv
Verified
Business leaders hire me to audit their processes, streamline their operations and automate manual procedures, connect existing data.
We typically work with small and medium businesses in Consulting, Finance and Hospitality.
A few concrete things we often
do are:
- Automate the extraction of data from suppliers invoice to spreadsheet/ database
- Create/ Optimise Onboarding flows
- Lead Generation flow optimisation
- Connect the different tools our customers use and under only one centralised custom UI web app: create one central dashboard from where they can trigger multiple powerful automations (ex: Email + CRM + Gdrive + Gsheets + accounting software + web scraper + etc)
- automated proposal generator
- integrate/ optimise Stripe
- Audit of existing processes with automation potential and quantified ROI of implementationMore...
César Ramel
Business Engineer@Xefi
Verified
Xefi Company continues to experience sustained growth and profitability due to our strategic approach to providing IT solutions. Our innovative products and services have significantly increased our market share, attracting a diverse range of clientele. We have successfully enhanced our operational efficiency by integrating advanced technology into our systems. Our team remains committed to delivering excellent customer service, ensuring customer satisfaction and loyalty. Moving forward, we aim to expand our product portfolio, penetrate new markets, and invest in research and development to stay ahead of industry trends.More...