QAD, Inc. continues to thrive in the global market, delivering cloud-based enterprise software and services for manufacturing companies. The company's focus on customer experience has been a key driver of its success. Our recent initiatives have yielded significant improvements in customer satisfaction and engagement. We have streamlined our customer service processes, enhanced our software's user interface, and increased our training efforts. However, there are opportunities for further improvement. Feedback suggests the need for more personalized customer support and faster response times. Future strategies should prioritize these areas to continue enhancing the customer experience.More...