QAD, Inc. continues to thrive in the global market, delivering cloud-based enterprise software and services for manufacturing companies. The company's focus on customer experience has been a key driver of its success. Our recent initiatives have yielded significant improvements in customer satisfaction and engagement. We have streamlined our customer service processes, enhanced our software's user interface, and increased our training efforts. However, there are opportunities for further improvement. Feedback suggests the need for more personalized customer support and faster response times. Future strategies should prioritize these areas to continue enhancing the customer experience.More...
Scott Sherman
Vice President HR, Talent Acquisition and People Operations@QAD, Inc
Verified
Responsible for Global Talent Acquisition, People Operations and Digital HR
Talent Acquisition:
Built a Global Talent Acquisition team and function from the ground up. Hired and on onboarded recruiters in all key regions of the world.
Implemented and operationalized a Talent Advisor approach globally
Formalized the requisition approval, recruiting and hiring processes globally.
Implemented Workday Requisition Management and the Applicant Tracking System (ATS) Smart Recruiters.
Continually assess workforce plans, labor markets, nearshore / offshore opportunities. Advise and partner with Executive Leaders, Business HR, and Financial Partners to ensure we have optimal staffing plans and strategies that will deliver on the needs of the business.
People Operations and Digital HR:
Oversee digital HR team responsible for Workday Administration and key new HCM driven projects. This includes modernizing and optimizing business processes, automation, and maximizing Workday capabilities to enhance business operations.
Oversee the HR Shared Service Desk which includes direct over sight for the People Operations team, as well as being the project lead partnering with Employee Relations, Payroll, Compensation, Benefits and Business HR.
Initiated and overseeing continued progress in the transition from a task driven to a customer centric approach.
Lead the HR due diligence, onboarding and Integration for mergers and acquisitions
Partner with Business Leaders to ensure successful outcomes in their business and achievement of EBITDA targets.
Co-Chair Global Diversity Equity and Inclusion Council
QAD Excellence Award in 2022 Recipient -2022More...
Tom Adam
Corporate Recruiter@semi-retired
Verified
I retired last summer from full-time employment in the United States and relocated to Rayong, Thailand to be with my Thai wife and daughter. I would, however, like to put my 27 years of global talent acquisition experience to good use with a leading company with operations in this region.
My recruiting work has encompassed a wide range of positions in many different industries Positions I have recruited for have also encompassed levels from interns to upper management (directors and vice presidents) and working directly with stakeholders from front-line managers to C-level executives.
Beyond the day-to-day recruiting activities, I have also been called upon to train and mentor less-experienced talent acquisition staff and implement process improvements in all areas of the recruiting lifecycle. Finally, my experiences have included global recruiting initiatives in North and Latin America, EMEA, and APAC/ASEAN regions.More...