Client Services, Senior Manager@Purdue University Veterinary Hospital
Verified
I have been in the customer service sector for over 30 years. Working side by side with Mr. Jeremy Ralston for many of those years.
I have been with Purdue University for 10 years now and worked my way up from a receptionist to the Senior Manager. I oversee the Client Services Department which is comprised of 6 reception desks, a medical records department, a revenue cycle department and a referral desk. I oversee 50+ employees and work with the hospital administration, section heads and chiefs of staff to implement business practices that will improve efficiency and the client experience.More...