I am a highly organized and results-driven Associate Project Manager with over four years of experience in Unified Communications as a Service (UCaaS) and a strong background in sales management, customer service, and leadership. With expertise in Salesforce, PM+, and Planview, as well as Excel and Microsoft Office, I excel at streamlining processes, driving team success, and executing innovative programs that achieve measurable results.
Throughout my career, I have held key roles in project coordination, customer retention, and training, demonstrating exceptional problem-solving skills and a commitment to delivering outstanding client service. At Vonage Business Communications, I successfully led multiple projects, spearheaded retention initiatives like the “Winback Program,” and mentored team members to achieve personal and professional growth. My leadership has been recognized with multiple awards, including the “Wall of Fame” and “Circle of Excellence.”
I also have extensive experience in sales management, technical support, and training across industries such as telecommunications, finance, and technology. My ability to build strong client relationships, coach teams to success, and adapt to evolving business needs makes me a valuable asset to any organization looking for a dynamic and results-oriented leader.More...