Over 10 plus years in franchising and small business. Specializing in Construction Project Management, Sales, Business Development, Vendor Relations, Account Management, Technical Support & Operational efficiency.
Since November of 2022, have been personally responsible for 15 new store/facility openings, five facility relocations and countless service projects.
Managing construction timelines, General Contractors and subcontractors. Ensuring logistical plans meet the needs of the Directors who are onsite, while purchasing/procuring all items necessary to open an ETS facility.
- Equipment packages
- Design elements
- Floor plan/layout
- Director guidance and training
- Project Planning
Also a licensed Realtor in Minnesota & Wisconsin since November of 2020.
Spent almost eight years at Self Esteem Brands that was the parent company for Anytime Fitness, Waxing the City, The Bar Method & Basecamp Fitness franchises.
Oversaw the entire Service Delivery team (five Project Managers, four Project Coordinators & twelve technical support technicians).
-Routinely managed 350 projects per year (new facilities, expansions, relocations & service projects).
-Worked with our network of installation technicians throughout the country while also served as primary person to locate and bring on other companies to service our projects.
-Managed ticket volume of 1,000 inbound tickets per month and worked to keep our SLA standards to a week or less for franchisees response time.
-If work constituted "emergency" our SLA times were to be response within one business day or less with technicians being onsite in two days or less.
- Was also responsible for management of the FDD and the language that made up the "technology" components to which we served (access control, video surveillance, networking, audio & security devices).More...