Chief Revenue Officer (CRO)@ProServ Business Systems
Verified
Rochelle, known as ‘Roc’, has been an integral part of ProServ since January 2002, contributing both internally and externally across various roles. Over the years, she has progressed from AR/AP Processing Clerk to overseeing Contract Management and Administration, eventually leading a team of Revenue and Project Managers. Always seeking more efficient ways to get things done, Roc is just as busy at home, where she enjoys life with her three young children in Platte City. Blessed with a wonderful family, she embraces the joys and challenges of motherhood while balancing her career.More...
Ryan Lawson
Customer Success Manager@ProServ Business Systems, Inc.
Verified
ProServ Business Systems, Inc. continues to show steady growth and customer satisfaction. The implementation of new customer management strategies has proven successful, with a significant increase in client retention and satisfaction rates. Challenges remain in optimizing our service delivery and addressing customer issues more efficiently. However, the introduction of advanced CRM tools and training programs for the customer success team are expected to improve the situation. Continued focus on personalized customer interactions and proactive problem-solving will be key to maintaining our upward trajectory.More...