With over 15 years of experience in operations management, I am a passionate and driven leader who strives to deliver excellence and innovation .As Operations Director, I oversee the operations of multiple accounts, ensuring the highest quality standards, operational efficiency, and customer satisfaction. I also lead and coach a team of managers and supervisors, empowering them to achieve their goals and develop their skills. Some of my key achievements include implementing process improvement initiatives that resulted in significant cost savings, quality improvement, and customer retention, as well as securing and managing large contracts with strategic clients in various industries. I have a Master of Business Administration and I am certified in Prince2 Foundation, Coaching and Leadership, and ITIL. I am always eager to learn new skills and methods, and to collaborate with diverse and talented people across the organization.More...