I’m an aspiring IT Service Desk Professional with a strong foundation in technical support, hardware and software troubleshooting, and end-user assistance. I hold a Certificate III in Information Technology, and I’ve completed hands-on training in HTML, CSS, and desktop support tools. My background includes nearly a decade of customer service experience across mental health, retail, and entertainment sectors. This has equipped me with exceptional communication skills, empathy, and the ability to remain calm under pressure—essential qualities for frontline IT support.
In my current role as a Mental Health Key Worker, I manage sensitive information, resolve complex client issues, and document case notes—practices that closely align with service desk workflows. I’ve also completed practical IT projects including PC builds, Windows troubleshooting labs, and simulated remote desktop support scenarios. I’m passionate about helping people solve problems and making technology feel accessible and stress-free. I’m actively seeking opportunities to begin my career in IT support and contribute to a team that values reliability, learning, and user-focused service.More...