Vera White, as a Technical Support Specialist at AvidXchange, Inc., your role involves providing technical assistance and support for incoming queries and issues related to company products. You are responsible for responding to queries over the phone or email, preparing accurate and timely reports, and ensuring customer service is timely and accurate on a daily basis. You also troubleshoot, diagnose and solve customer software and hardware problems, and assist in training users on system and software updates. Your role is critical in maintaining high customer satisfaction and loyalty.More...