Hello, I am a dedicated IT-consultant with a strong background in troubleshooting and resolving technical issues across various platforms. With 3+ years of experience, I excels in providing excellent customer service while solving complex technical challenges. Known for expertise in system diagnostics, software, hardware, and network support, I have consistently improved customer satisfaction rates and reduced downtime for users. Key achievements include implementing more efficient support processes, reducing ticket resolution times, and consistently maintaining high levels of client satisfaction and system uptime.More...