I help teams make sense of messy problems and turn them into things that actually work.
Over the past 20+ years, I’ve worked across government, startups and large organisations including Services Australia, Qantas, eBay and major banks. My work sits across user research, customer experience and capability uplift, but at its core it’s about understanding how people really behave, not how we assume they do.
I’ve been brought into projects where things look good on paper but aren’t landing in reality, whether that’s a product, a service, or how a team is working. From there, I work alongside teams to uncover what’s actually going on, align people around the real problem, and shape practical solutions they can confidently deliver.
I’m particularly strong in facilitation, stakeholder alignment and helping teams build capability in a way that sticks, not just through training, but by working through real challenges together.
If you need someone who can cut through noise, ask the right questions and help turn insight into action, I’m your hype guy.More...