Maria Theresa Trofeo has distinguished herself as an exceptional Client Case Manager, successfully managing a diverse portfolio of high-profile clients and achieving a 98% satisfaction rate over the past five years. She spearheaded the development of an innovative client onboarding process that reduced setup time by 40%, earning her the company's prestigious Excellence in Innovation Award. Maria Theresa played a pivotal role in a cross-functional team that secured a multi-million dollar contract with a Fortune 500 company, significantly boosting the firm's annual revenue. Her expertise in client relations and strategic problem-solving has made her a sought-after mentor within the organization, where she has trained over 50 new case managers, ensuring the continued success and growth of the team.More...