Director of PMC and author of #LaGuiaESM, published in Madrid and registered with the Spanish Ministry of Culture with ISBN 13: 978-84-09-56737-9. A logical model for the implementation of Enterprise Service Management (ESM) in all types of organisations and sectors.
He has more than 20 years of professional experience, dedicated to the world of consulting in IT Governance, Business and IT Service Management, Business Process Management, Project and Programme Management, and Continuous Organisational Improvement. His experience has been developed in different sectors of the economy, such as transport, financial, logistics, telecommunications, mining, BPO services, among others; both in public and private organizations in Spain and Latin America.
For all these reasons, over the years he has become a true benchmark in "Enterprise & IT Service Management", widely recognised in the Spanish-speaking world, participating regularly as a guest speaker at knowledge transfer and dissemination events.
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Fran Pitcher
Technical Associate@Anonymous
Verified
Experienced in customer services, customer success, data entry, software management. Proof reading excellent.More...