Operations Manager/Consultant@Pink Polo pro Cleaners Inc.
Verified
Pink Polo Pro Cleaners Inc. has maintained its strong position in the cleaning industry through consistent quality service delivery. As the Operations Manager/Consultant, Pamela Chomba has successfully led her team to meet and exceed customer expectations, ensuring high standards of cleanliness and hygiene. Her well-rounded expertise in operational management and consultancy has driven the company's efficiency and productivity. Pamela's leadership has also fostered a positive work environment, encouraging teamwork and professional growth among employees. Despite the challenging market conditions, under Pamela's guidance, Pink Polo Pro Cleaners Inc. continues to thrive and expand its customer base.
Professional Skills and Expertise
- Administrative Office Management: Expertise in overseeing office operations, scheduling, record-keeping, and maintaining efficient workflows across departments. Proficient in managing office supplies and team coordination.
- Software Proficiency: Skilled in a variety of essential tools, including:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) & Google Workspace (Docs, Sheets, Slides, Gmail)
- Project Management Tools (Asana, Trello, Monday.com)
- CRM Systems (Salesforce, HubSpot)
- Accounting Software (QuickBooks, Xero)
- Operations Management: Experience optimizing business processes, managing workflows, and ensuring compliance with standards. Focused on driving efficiency and cost savings.
- Hiring & Training: Expertise in recruiting, onboarding, and developing training programs. Experienced in creating video content and interactive quizzes for staff development.
- Scheduling & Calendar Management: Proficient in managing executive calendars, coordinating meetings, and scheduling travel.
- Short-Term Rentals & Cleaning Business: Proven success in managing operations for short-term rental properties, including cleaning logistics, guest coordination, and maintaining high satisfaction ratings.
-Call Center Management: Experience in overseeing call center oMore...