Krisnika Alto is a seasoned Strategic IT Service Management Leader with over 15 years of experience driving operational excellence across multinational environments. Currently serving as IT Service Management Senior Manager at Safeway Philtech, Inc., she leads enterprise-wide ITSM frameworks, overseeing Change, Incident, Problem, and Knowledge Management processes, as well as ServiceNow platform development and reporting.
Her career highlights include:
Spearheading enterprise-wide Change Management compliance programs and ITSM reporting transformations that improved KPI visibility and decision-making.
Successfully managing the transition of 200+ applications post-acquisition, ensuring zero service disruption.
Building and mentoring cross-functional teams, fostering collaboration, and strengthening governance across global IT operations.
She holds multiple certifications, including ITIL v4 Foundation, Lean Six Sigma Yellow Belt, Certified SAFe 5 Agilist, and Microsoft Azure Fundamentals, underscoring her commitment to continuous professional development.
Beyond her corporate role, Krisnika actively contributes to organizational culture and inclusion initiatives, serving as Chairman of WIIN Philtech (Women’s Inspiration and Inclusion Network) and previously leading employee engagement programs.
Her leadership impact is marked by a balance of technical expertise, operational excellence, and people-centered mentorship, making her a trusted driver of IT service transformation and organizational success.More...