Customer Support Specialist II@Pharmaceutical Product Development
Verified
Heather Erikson is a seasoned Customer Support Specialist II at Pharmaceutical Product Development (PPD), a leading global contract research organization providing comprehensive, integrated drug development, laboratory, and lifecycle management services. With a strong background in customer service, Heather excels in providing top-notch service to clients, assisting them with their needs and ensuring their satisfaction.
Heather holds a Bachelor's degree in Business Administration, which underpins her solid understanding of business processes and client management. Before joining PPD, she held various customer service roles where she honed her problem-solving skills and ability to manage client relationships effectively.
In her current role at PPD, Heather ensures smooth communication between the company and its clients, manages customer queries and complaints, and provides solutions that align with the company's protocols. She also assists in product development by analyzing customer feedback and suggesting improvements.
Heather's dedication to delivering excellent customer service, paired with her comprehensive knowledge of the pharmaceutical industry, has made her a significant asset to the PPD teamMore...