I possess more than 10 years of customer service industry experience with expertise in providing high-quality support in several channels, such as chat, email, and phone. I have worked with numerous clients and industries throughout my career, always meeting performance goals and having exemplary customer satisfaction ratings. My experience is 4 years as a live chat professional in the healthcare industry, where I developed my skill at working with sensitive information with precision, compassion, and professionalism. My strengths lie in strong communication, problem-solving, and dedication to delivering smooth customer interactions. My accomplishments are exceeding quality and productivity standards consistently, process improvement contributions, and being rewarded for great customer support.More...
Elisa Critelli
Operations Associate
Verified
Elisa has over 10 years of experience in client services across a multitude of industries. Most recently, she has focused on the insurance industry as a Claims Executive. In addition to strong client relationship management, Elisa has developed her data analysis skills, utilising bespoke reporting to inform operational and training processes. She also has a thorough understanding of working under relevant compliance frameworks
Expanding on her foundation of undergraduate study in psychology, Elisa is currently furthering her education with postgraduate study in professional writing. While writing concise training guides and developing client correspondence templates has been a prominent feature of her career so far, Elisa is working on deepening her writing skills as well as expanding her skill set into editing, proofing and publishing.More...
Emily Howman
Consultant and Drone Pilot@Emily M Howman
Verified
Former customer support manager, inspiration manager, and current drone pilot and consultant. I can bring together international teams and work with their strengths. I can work alone to get all of your information entered in a timely and accurate manner.More...
Erin Rogers
E-commerce & Finance Consultant | Business Growth & Operations Expert
Verified
Erin Rogers is a highly skilled E-commerce and Finance Consultant with extensive experience in business growth and operations. She offers a wealth of knowledge in various aspects of e-commerce, including strategic planning, financial management, and operational efficiency. Erin is recognized for her ability to help businesses optimize their online presence, increase sales, and improve profitability. She has a proven track record of helping businesses scale up and achieve their financial goals. Erin's expertise also extends to areas such as budgeting, financial forecasting, and risk management. Her strategic and analytical approach to business operations has consistently resulted in improved performance and growth for her clients.More...