With over 20 years of hands-on experience in the contact center industry, I’ve journeyed from an entry-level agent to leadership roles, honing my skills in Operations Management, Customer Support, and Business Process Improvement. My background is rich with expertise in marketing and advertising, giving me a unique edge in driving customer satisfaction and sales growth.
Before the pandemic, I played pivotal roles in managing operations, spearheading initiatives that enhanced production floor efficiencies within Customer Support and Sales. My strategic implementations significantly optimized customer satisfaction metrics while boosting sales performance.
Currently, I’m thriving as a freelancer, focusing on database management, automations, and sales qualifying calls. My versatile skill set has also led me to excel as an account executive and project manager, where I adeptly manage client relationships and deliver successful projects.More...