Company : Precept Pte Ltd
Period : 16 September 2023 till To-date
Position/Roles : Part Time Service Desk Officer
Supported Licence1 Portal online licence application for various govt agencies
Provides first level problem diagnostics and resolution relating to computer operations of various end users like password reset queries, unlocking of accounts, usage and technical error.
Co-ordinated with the site engineers for reported problems that require service and troubleshooting. Provide follow-up to customers cases by escalation process to the Technical Support Team.
Company : Accenture Pte Ltd
Period : 25 July 2022 till to date
Position/Roles : GPS Technical Support Analyst
L2 troubleshooting of advertising creative behaviours, functionalities and specifications
Providing technical guidance and approved messaging for L1 to relay to customers
Ensuring main client’s satisfaction by quality and timely case handling based on SLA
Ensuring user data privacy protection in all touch-points
Company : CrimsonLogic Pte Ltd
Period : 17 Dec 2012 21 July 2022
Position/Roles : Senior Service Desk Officer
Supported Licence1 Portal online licence application for various govt agencies
Provides first level problem diagnostics and resolution relating to computer operations of various end users like password reset queries, unlocking of accounts, usage and technical error.
Co-ordinated with the site engineers for reported problems that require service and troubleshooting. Provide follow-up to customers cases by escalation process to the Technical Support Team.
Provide excellent Customer Service to Customers
Previous Supported Global Product, supporting PAT IRAS, CPF, TradeWeb, PSS, Lawnet, Biznet Global, Cause Book Search.
Company : PeopleBank
Period : Feb 2012 10 Dec 2012
Position/Roles : Service Desk Analyst
Overall technical support for SOE, supporting HDB, AVA, PUB, CAAS, MND, URA & NPARKS.
Provided first level problem diagnostics and resolution relating to computer operations of various end useMore...