Senior Instructional Designer with extensive experience in designing and developing learning courses and programs for employee training and end- user training especially in customer service and help-desk agents and applications.
• Skilled in adult learning, needs analysis, instructional design methodologies, selecting instructional methods, creating effective instructional content and rapid development using ADDIE, SAM, and Agile methodologies, and effective course evaluations, and measurements.
• Strong collaborator and project manager who partners with subject matter experts to develop training content including virtual and instructor-led training, blended learning, mobile learning, web-based training, eLearning development, gamification, video creation and production.
• Technical background includes sales training mobile app development, using various training development software, web-site development, videos, graphics, voiceovers, and Learning Management Systems (LMS) administration.More...