I’m a results-driven Customer Success and Client Experience professional with over 8 years of experience supporting global clients in SaaS, travel, education, and public sector environments. I’ve managed high-profile accounts at American Express and AARP, consistently resolving complex issues, improving client retention, and driving engagement. Highlights of my career include leading initiatives that generated $3.9M+ in revenue at 2U, resolving 95% of customer disputes within 72 hours at AARP, and consistently exceeding service and satisfaction metrics across roles. My strength lies in blending strategic consulting with empathetic communication to deliver lasting value to clients.More...
Senior Executive | Cybersecurity Expert | Consultant
Who strategically partners with military, government,
and industry leaders to identify/address emerging security threats, provide counterintelligence, and optimize protection of systems, networks, and data.
Noted for driving development and execution of business continuity plans that mitigate operational disruptions and enhance organizational resilience.
A change agent who leverages
deep cybersecurity and compliance knowledge to safeguard infrastructure as well as critical company and client data, while meeting rapidly evolving business and client needs.More...