Erin Thorman, as Director of Customer Success, spearheaded the development of a comprehensive customer engagement strategy that resulted in an increased customer engagement and retention. She successfully built and led a customer success team, mapping the customer journey from close of sale through renewal and upsell, identifying key touchpoints, engagement strategies, and risk mitigation opportunities. With significant experience in the legal, government, security, and investigative spaces, Erin developed successful and targeted adoption, upsell, training, and renewal workflows, enhancing the customer experience and resulting in over 100% net revenue retention.More...
Deb Hart
Senior Graphic Designer@Filament
Verified
I am a committed desigNERD. I dream in Pantone and in my mind I am silently redesigning everything I see.
For 20 plus years I have been using design and illustration to tell authentic and compelling visual stories.
In addition to design and creative work I am a rock star customer service specialist that has a talent to meet people where they are and provide the best possible solution. I also enjoy on the jobs most find monotonous such as data entry or transcription.More...