Donald Rice, as Technology Director at Wells Fargo, spearheaded the integration of a cutting-edge AI-driven customer service platform, reducing response times by 40% and enhancing customer satisfaction scores by 30%. Under his leadership, the bank successfully transitioned to a cloud-first infrastructure, resulting in a 25% reduction in IT costs while improving system reliability. He led a cybersecurity initiative that fortified the bank's defenses, achieving a 50% decrease in security incidents. Additionally, Donald was instrumental in launching a digital banking app that attracted over 2 million new users within its first year.More...
John Iverson
Business Improvement Consultant
Verified
Mr. Iverson moves needles. He is a driver of business performance with expertise in data/AI management, business transformation/improvement, technical service delivery, and service recovery with millions of dollars of impact over his career. Mr. Iverson holds multiple certifications including CDMP Master, PMP, and Lean Six Sigma Black Belt and also Top Secret Clearance eligibility. A recognized thought leader, he has spoken at international events, contributed to an ANSI standard, defined quality for the quality profession, and provided training for 15 years to aspiring project managers.More...