As a Senior Service Desk Manager at Capita, I lead a high-performing team of IT professionals, delivering customized solutions and exceptional service to diverse clients. With half a decade of hands-on experience, I leverage cutting-edge software and analytics tools to forecast trends, preempt challenges, and seize opportunities tailored to evolving client requirements.
I hold a BSc in Business from Dublin Business School, as well as an ITIL Foundation Level certification and a Google Project Management credential. I excel in transforming business operations using technology, be it through process optimization or enhanced service delivery. Dedicated to driving operational excellence, I constantly innovate to refine processes, ensuring a seamless and enriched customer journey. I'm passionate about collaborating with other IT service leaders and learning from their best practices. Let's connect and explore how we can elevate the IT service domain together!More...