With over two decades of global leadership experience, I specialize in transforming complex operations into high-performing ecosystems that deliver exceptional customer experiences and measurable business outcomes. At American Express, I led global teams and was responsible for managing over a billion dollars in OPEX, spearheading strategic transformations that optimized the customer journey across contact centers worldwide. My work drove operational excellence, enhanced workforce capacity management, and established a data-driven culture of continuous improvement.
Currently, at Oxygen yoga and fitness on Yonge and Eglinton, I bring this same level of strategic vision and operational rigor to a more intimate, wellness-focused environment. As a business owner, I’ve integrated innovation and community engagement to elevate service delivery, expand offerings, and foster a deeply inclusive client experience. My ability to lead through change, build high-trust teams, and align strategy with execution has consistently delivered strong results—whether within a Fortune 100 organization or an entrepreneurial setting.More...