I have over 7 years of experience in customer service, technical support, and customer success, working with both startups and established companies. I’ve led support teams, handled complex customer issues, and helped improve processes to boost satisfaction and retention. In past roles, I’ve trained and managed a team of 14 support reps, contributed to reducing churn, and helped increase customer lifetime value. I’ve worked across multiple channels—phone, chat, email—and I’m confident using tools like Zendesk, CRMs, and other support platforms. Overall, I love helping people, solving problems, and finding ways to make things run more smoothly.More...
Melanie Mitchell
Brand Director@Outside Inc
Verified
Seasoned brand, marketing and content leader currently serving as the Brand Director at Outside Inc. She brings over twenty years of experience across media, tv, retail and publishing industries
Melanie's skillset encompasses brand positioning, integrated marketing, and consumer insight. Her strategic vision and leadership have been instrumental in driving brand growth and strengthening market presence.
Melanie holds a deep passion for creating compelling brand narratives that resonate with audiences and foster customer loyalty.
Melanie holds a degree in Global Marketing, underlining her theoretical understanding of market dynamics to complement her practical expertise.More...
Dan Testa
VP of Product and Engineering
Verified
As Dan Testa, VP of Product and Engineering, I have successfully led and managed diverse product and engineering teams to deliver innovative solutions. I have overseen the development and launch of several successful products, significantly contributing to the company's growth. I have also implemented effective engineering processes and methodologies, improving efficiency and productivity. My leadership has fostered a collaborative and innovative work environment, driving both team and company success.More...
Coop Cooper
Director of Marketing | Communications | Public Relations@Cooper Marketing & Media
Verified
Coop
Director of Communications & Public Relations | Cali Pass Resorts & Restoring the Lakes Depths Foundation | President Kirkwood Ski Education Foundation
Renowned for leadership and expertise across hospitality, outdoor recreation, and environmental advocacy, Coop brings over 20 years of experience to his roles. As Director of Communications & Public Relations for Cali Pass Resorts and the Restoring the Lakes Depths Foundation, he drives brand development and strategic crisis communications. He also serves as President of the Kirkwood Ski Education Foundation, championing ski education and community welfare. A former USCG Aviation Survivalman and Rescue Swimmer, Coop is a respected media figure, contributing insights on weather and outdoor activities to major outlets. His passion for environmental stewardship fuels his work in the Sierra and Lake Tahoe communities.More...