With over 19 years of diverse industry experience, I have successfully built, scaled, and managed operational processes across India, Indonesia, and the Philippines, covering multiple business domains including Automobile, Finance, and Customer Service.
• Set up and managed operations for 600+ FTEs across geographies
• Successfully designed Sales & Support processes for New Car & Bike Dealerships, Refinance, and Used Car Operations
• Built and led multi-channel Call Center operations (Voice & Non-Voice)
• Managed P&L ownership for New Car Dealer Sales & Finance business lines
• Successfully established Marketplace Business processes for the Automobile and Customer Service industries, driving measurable growth and efficiency
• Proven expertise in process optimization, improving service delivery and productivity metricsMore...