During Q2, Orr company has seen significant improvement in case resolution efficiency, with a 15% increase compared to Q1. The implementation of the new case management software has contributed to this success, streamlining processes and improving team coordination. However, there are still challenges in managing complex cases and ensuring timely resolution. Employee training sessions have been scheduled to address this issue. Customer satisfaction rates have also improved by 10%. Future goals include further reducing case resolution times and improving customer service quality.More...