I am a highly accomplished customer experience specialist with a robust background in both remote and in-person interactions. My expertise extends to Quality Assurance, where I have honed my skills to ensure exceptional standards. Additionally, I have a proven track record in copywriting, crafting compelling public articles and announcements for companies.More...
Evita Ongchangco
Quality Assurance Analysts@Orb Remote
Verified
Evi is a dedicated and detail-oriented Quality Assurance Analyst at Orb Remote Company. She has a strong background in computer science and technology, honed by her years of experience in the field. Evi is known for her meticulous approach to problem-solving, her comprehensive understanding of software development lifecycles, and her ability to work effectively under pressure to meet strict deadlines. She is skilled in various testing methodologies and tools, and continuously stays updated with the latest industry trends. Her commitment to ensuring the highest standards of quality has made significant contributions to the success of Orb Remote.More...
Christina Bartolo
QA Analyst@Orb Remote
Verified
Christina Bartolo, as a QA Analyst at Orb Remote company, is primarily responsible for ensuring the quality of agent responses by conducting thorough reviews. She plays a crucial role in the company's operations, identifying and rectifying errors, and ensuring that agent responses meet the specified requirements and standards. Her tasks include checking tickets, rectifying errors as well as training agents and new hires when necessary. Christina's work is essential to minimizing technical issues, enhancing user experience, and maintaining the overall reputation of Orb Remote company.
Christina's ability to train new hires also comes from her previous experioence as a trainer in her old company as well as 3 years as a faculty member in a school.More...
Mary Jill Rodriguez
Front Office Support Staff@Orb Remote
Verified
As Mary Jill Rodriguez, Front Office Support Staff at Orb Remote, I have successfully managed and organized administrative tasks, ensuring smooth operations in a remote setting. I have demonstrated exceptional communication skills, handling client queries promptly and professionally. My ability to adapt to new technologies has significantly improved the efficiency and productivity of the team. I have also played a key role in coordinating team schedules and meetings across different time zones. My proactive approach has led to the successful implementation of new administrative strategies, enhancing overall operational efficiency.More...