Ellen Masse is a dynamic Customer Excellence Manager at thyssenkrupp, where she spearheads initiatives to enhance customer satisfaction and drive loyalty across diverse markets. With over a decade of experience in customer relations, Ellen has successfully implemented innovative strategies that have increased client retention by 30% in the past year. Her leadership in cross-functional teams has been instrumental in optimizing service delivery and streamlining communication channels. Ellen's commitment to excellence and her passion for fostering meaningful client relationships have made her a pivotal figure in thyssenkrupp's customer-centric transformation.More...