Business Analysis Manager, Customer Experience@T-Mobile USA
Verified
Customer Experience leader with 20+ years of progressive leadership across contact centers, service strategy, and customer operations. Proven track record driving CX transformation, operational efficiency, and service excellence at scale. Expert in translating customer insights into actionable strategies that improve satisfaction, loyalty, and cost-to-serve. Trusted advisor to senior leadership with deep experience leading cross-functional teams. Fluent in English, Spanish, and Portuguese.More...