Eduardo Ferreira, as an Analista de CRM Sênior at Omnibees, your role is critical in managing customer relationships and improving business relations. Your focus on CRM strategy helps in driving customer retention, enhancing sales, and maintaining a strong market presence. Recent analytics show positive growth in customer engagement and satisfaction. However, there are opportunities for improvement in data integration and predictive analytics. The next steps involve enhancing the CRM system for better data management and focusing on personalized customer experiences.More...