Erin Thorman, as Director of Customer Success, spearheaded the development of a comprehensive customer engagement strategy that resulted in an increased customer engagement and retention. She successfully built and led a customer success team, mapping the customer journey from close of sale through renewal and upsell, identifying key touchpoints, engagement strategies, and risk mitigation opportunities. With significant experience in the legal, government, security, and investigative spaces, Erin developed successful and targeted adoption, upsell, training, and renewal workflows, enhancing the customer experience and resulting in over 100% net revenue retention.More...