Professional Background
Thomas O’Boyle is a highly accomplished Hospitality and General Manager with over 13 years of progressive leadership experience across high-volume venues in Ireland. He has successfully led multi-functional teams of 20–40+ staff, overseeing full operational, financial, compliance, and customer experience management within award-winning establishments.
Currently serving as General Manager with Novus Group at O’Sheas Corner in Wicklow Town, Thomas is responsible for full venue operations including labour forecasting, wage-to-sales control, recruitment, training, compliance management, supplier negotiation, event programming, and customer engagement strategy. His leadership approach combines commercial discipline with strong people development, enabling sustainable growth and operational excellence.
Thomas has built a reputation for strengthening internal systems, improving service standards, and driving profitability through structured planning, cost optimisation, and customer-focused innovation. His expertise spans hospitality operations management, event-led revenue growth, regulatory compliance (HACCP, fire safety, licensing), stock and cash control, and social media engagement.
Prior to his senior hospitality roles, Thomas developed strong operational and logistics expertise as Logistics Manager at Intersport Elverys, where he managed nationwide dispatch operations and achieved exceptional accuracy and performance benchmarks.
Throughout his career, Thomas has consistently demonstrated resilience, strategic thinking, and the ability to lead teams effectively in both high-growth and challenging environments.
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Key Achievements
• Maintained an average 30% labour-to-sales ratio during peak seasons through efficient scheduling and cross-training initiatives.
• Increased weekly event-night revenue by 15–20% through the implementation of a structured entertainment and programming calendar.
• Strengthened customer loyalty, building lasting relationships with over 300+ regular customersMore...