Customer Support Specialist/Presentation Design/Onboarding Trainer
Verified
Results-driven operations and customer service leader with over 20 years of experience managing high-performing teams across hospitality, tech, and healthcare. Proven track record of achieving 99% customer satisfaction and 98% client retention by streamlining workflows, optimizing staffing, and fostering trust-based relationships. Skilled in high-volume environments, with expertise in onboarding, training, account management, and cross-functional collaboration. Technically proficient in CRM tools, workforce management systems, and data analysis, with a strong background in recruiting, scheduling, and customer experience enhancement.More...
Victoria McDonald
Marketing Director@Nothing Bundt Cakes
Verified
Savanah Quon
Senior Management Analyst@City of San Diego
Verified
As a Senior Management Analyst at the City of San Diego, Savanah successfully implements strategic management processes and Human Resources to improve operational efficiency in the Development Services Department and oversees the hiring and payroll teams. She has also been instrumental in policy development and budgeting, leading to significant cost savings for the city. Her excellent analytical skills have helped in making informed decisions, contributing to the city's growth and development. Savanah has also demonstrated strong leadership skills, effectively managing her team and fostering a positive working environment with her involvement as a board of director on the City of San Diego Filipino American Employees Association and Union representative for the Municipal Employees Association. Savanah also owns her own custom desserts business and lifestyle and food blog supporting local and upcoming businesses! She is passionate about helping others realize their highest potential and supporting all with equitable opportunities!More...