Property Management
Respond promptly to guest inquiries and concerns to ensure satisfaction.
Manage reservations accurately, including handling booking changes and
cancellations, while staying aware of property policies and availability.
Monitor and respond to guest reviews and inquiries regularly to uphold service
standards and satisfaction.
Assist in processing reservations with attention to detail and effective
communication with guests and OTA support.
Gather feedback from guests and property owners to enhance the guest
experience and operational processes.
Manage guest reviews across various platforms, addressing feedback promptly
and professionally.
Handle claims and disputes effectively, ensuring fair resolutions for both guests
and property owners.
Administrative Support
Conduct online research to enhance the guest experience, understand property
trends, and grasp market dynamics.
Update reports and daily endorsements.
Pay hours monitoring and invoicing
Business and Account Management
Website Management
Marketing and Social Media Management
Recruiting and Employee Performance Monitoring
Manage Agent forecasting, perform shift scheduling and developing capacity
estimates for all Manila Voice-based processes, and collaborate with various Team
leaders and managers to optimize costs to cover performance
Email Management and Calendar Management
Escalation and Onboarding
Collaborate with the team via Slack for efficient issue resolution and seamless
guest experiences.
Pursue continuous education through YouTube channels, forums, and podcasts to
enrich expertise in reservation processing and guest engagement strategies.More...