I am the IT Service Desk Team Lead at NHS Tayside, where I spearheads a dynamic team dedicated to delivering seamless IT support across the organization. With over 5 years
of experience in IT service management, I have a proven track record of enhancing operational efficiency and user satisfaction. My leadership has been instrumental in implementing innovative solutions that streamline processes and improve response times, ensuring critical healthcare services remain uninterrupted. I am passionate about fostering a collaborative team environment and is committed to continuous improvement and professional development within his team.More...