Amber Tapping is a seasoned Contentious Client Relations Specialist at the NHS, where she excels in navigating complex patient interactions and resolving disputes with empathy and efficiency. With over a decade of experience in healthcare communications, Amber has developed innovative strategies that have significantly improved patient satisfaction scores across multiple departments. Her expertise in conflict resolution and her dedication to fostering positive patient experiences have made her an invaluable asset to the NHS team. Amber has developed her skills in areas such as Emergency Medical Repatriation, Organ Donation and the Medical Examiner's Office, delivering support on time sensitive logistics whilst handling delicate and contentious subjects with emotional clients to deliver a satisfactory outcome for all.More...