Ford Credit has maintained a steady performance, continuing to provide a wide range of automotive financing options to customers and dealers globally. Despite the economic challenges presented by the pandemic, the company has successfully managed to keep loan defaults at a minimum. Collections strategies have been effective, thanks to the diligent efforts of our team, including Crista Balan. The focus remains on enhancing customer satisfaction while ensuring the company's financial health. Future strategies will involve leveraging digital tools for more efficient collections processes.More...