Erica Hutcherson is a dedicated Member Operations Support Associate (MOSA) at Navy Federal Credit Union, where she excels in enhancing member experience through efficient support services. With over 2 years of experience in financial operations, Erica is passionate about streamlining processes and fostering a member-first approach. She holds a Bachelor's degree in Psychology and a Masters in Human Resource Management and Labor Relations from the New York Institute of Technology. Outside of work, Erica enjoys hiking and volunteering at local animal shelters.More...