With over a decade of experience leading high-performing technical support and service operations, I bring a rare mix of strategic leadership, hands-on IT expertise, and people-first management. From navigating M&A integrations to streamlining legacy systems and elevating customer experience, I've made a career out of tackling complexity and delivering results.
I’ve built and managed geographically diverse teams, driven cross-functional initiatives, and led technical support operations in both public and private sectors—including federal agencies. Whether I'm coordinating across continents or fine-tuning internal workflows, my focus stays on empowering teams, elevating service quality, and solving problems at scale.
I’m passionate about helping others—be it through tech support, mentoring teammates, or jumping into new side projects. I thrive in fast-paced environments where adaptability, creativity, and clear communication are key.
Strengths at a Glance:
- 10+ years in IT service delivery and customer support leadership
- Expert in team building, case triage, process improvement, and client satisfaction
- Proven success in post-M&A integration, government contract management, and technical project leadership
- Certified in ITIL, HDI Support Management, and Project+
- Strong track record of innovation, mentorship, and problem-solving under pressure
Whether it’s leading a team, solving a tricky tech issue, or collaborating across time zones—I’m the guy who gets it done.More...