Anna Nguyen, as the Head of Customer Service, spearheaded a transformative initiative that improved customer satisfaction scores by 30% within her first year. Under her leadership, the team successfully implemented an AI-driven support system that reduced response times by 50%, setting a new industry standard. Anna also launched a comprehensive training program that increased team. Her strategic vision and commitment to innovation have positioned her companies as a leader in customer-centric service delivery.More...
Experienced leader in HR, Culture, Coaching and Development, Benefits and Payroll. Knowledgeable in Start-ups and helping to prep companies to either go public or sell to another company, Due diligence and M&A experience. Experienced in building performance management systems that include OKR's, goals and feedback cycles, as well as data systems to share the results of a strong people culture.
I started my own successful small company in 2011 and sold it in 2018. Built it from the ground up, including building out the space I leased.
Can do many projects, hands on, roll my sleeves up, dig in data entry to strategy sessions.More...