Saurabh Joshi is a seasoned Senior Service Delivery Manager at Netcracker LLC, where he has successfully spearheaded transformative IT projects for the past eight years. With a keen eye for operational efficiency and a passion for customer satisfaction, Saurabh has consistently driven performance improvements, resulting in a 30% increase in client retention. His strategic leadership and innovative approach have been instrumental in navigating complex challenges and optimizing service delivery processes. Outside of work, Saurabh is an avid marathon runner, channeling his discipline and perseverance into both his professional and personal pursuits.More...