Director of Customer Success with 15+ years of experience in sales and customer success, including 9+ years in
SaaS, specializing in retention, expansion, and building high-performing customer-facing teams. Proven expertise in
customer success strategy, revenue growth, sales enablement, and cross-functional leadership across Product,
Sales, and Marketing organizations.
Track record of delivering measurable business impact, including maintaining over 90% annual retention, driving a
40% increase in expansion revenue, and consistently exceeding expansion targets in 7 of the last 8 quarters.
Experienced in designing and implementing scalable frameworks such as QBRs, renewal playbooks, and health
scoring models to improve customer outcomes and reduce churn.
Recognized for building and leading teams of up to 11 direct reports while improving productivity, onboarding
efficiency, and overall team performance. Brings a unique blend of customer success and sales enablement
experience, enabling strong alignment between revenue generation and customer experience strategiesMore...