Zendesk System Administrator / Product Manager/ Customer Success
Verified
Jonathan Scott is a seasoned Zendesk System Administrator and Product Manager with over a decade of experience in enhancing customer support operations. At Adobe, he has successfully streamlined customer service processes, resulting in a 20% increase in customer satisfaction scores. Jonathan's innovative approach to product management has led to the development of cutting-edge features that align with customer needs, driving a 15% boost in user engagement. His dedication to customer success is evident in his proactive strategies and seamless integration of technology solutions, making him a pivotal asset to the team.More...
Scott James Magner
Owner/Publisher@ARUS Entertainment
Verified
20+ years of professional management for companies and facilities ranging from one employee to thousands of volunteer advocates.
I’m the man you want to put out the fire, and then rebuild the house afterward.
SKILLS
Employee training
Employee development
Facilities management
Project management
Copy writing
Concepting
Editing
Modernization
Streamlining
Adapting technology
Software evaluation
Web design
CMS systems
Competitive analysis
LocalizationMore...