National Vanlines has seen a significant increase in customer inquiries and service requests in the past quarter. Our team has been successful in handling these requests, maintaining a 95% satisfaction rate. However, there have been a few recurring issues highlighted by customers, including delayed deliveries and miscommunication about pricing. We are implementing new strategies to address these concerns, such as improved delivery tracking and clear, upfront communication about costs. We are also investing in additional training for our customer service team to enhance their problem-solving and communication skills. Our goal is to improve our customer service experience and continue to build strong relationships with our customers.More...